Polo Lakes Apartments FAQ

Yes, Polo Lakes has an on-site maintenance team with someone on call 24/7 to respond to emergencies. Non-emergency requests are addressed the next business day.

You can submit a maintenance request online through the resident portal. If you have any difficulty, you can call or stop by the office and a team member will place the request for you.

You can submit a maintenance request online through the resident portal. If you have any difficulty, you can call or stop by the office and a team member will place the request for you.

Maintenance requests are typically completed within 24 hours. If a part is needed for repair, the team will notify you and stay in contact until the part arrives and the repair is finished.

Emergency maintenance includes issues affecting safety or essential living conditions, such as major leaks, no heating or cooling during extreme weather, electrical hazards, or broken locks. Emergency maintenance is available on weekends and holidays, while routine requests are handled during regular business hours.

Most maintenance services are included as part of residency. Charges may apply for damage beyond normal wear or for special service requests.

Polo Lakes offers a resort-style heated pool, lakeside social deck, 24-hour fitness center, basketball court, dog park, pet spa, playground, business center, and BBQ picnic areas. All amenities are included in your monthly rent. You can preview the full amenity collection at our photo gallery.

The pool at Polo Lakes is heated year round and open to residents from dawn to dusk daily. The lakeside social deck surrounding the pool is also available during these hours for residents to relax or socialize outdoors.

Yes, Polo Lakes features a 24-hour fitness center equipped with cardio machines, strength training equipment, and open space for stretching or functional training. Residents can work out on their own schedule without leaving the community. Details on the full amenity lineup are available at our amenities page.

All amenities at Polo Lakes are included in your monthly rent at no additional charge. The fitness center offers 24-hour access, while outdoor amenities such as the pool and lakeside deck are available from dawn to dusk.

Guests are welcome to enjoy the amenities at Polo Lakes when accompanied by a resident.

Yes, Polo Lakes regularly hosts resident events throughout the year. These events are designed to help neighbors connect, build community, and create a more engaging living experience at the property.

Yes, Polo Lakes features a lakeside social deck, patios, and lounge areas for residents. These outdoor spaces are designed for relaxation and socializing without leaving the property.

Polo Lakes offers a resident lounge for residents to enjoy.

Polo Lakes offers one, two, and three bedroom apartment homes. The two and three bedroom floor plans include an attached garage. Residents can compare all available layouts and pricing at our floor plans page.

Polo Lakes apartment homes include gourmet kitchens with granite countertops and stainless steel appliances, spacious bedrooms and living areas, walk-in closets, an in-unit washer and dryer, and a private balcony or patio. You can see the finishes up close at our photo gallery.

Yes, every apartment home at Polo Lakes includes a full-size, in-unit washer and dryer.

Kitchens at Polo Lakes are equipped with stainless steel appliances, including a refrigerator, oven, microwave, dishwasher, and garbage disposal.

Yes, every apartment home at Polo Lakes includes both air conditioning and heating systems.

Yes, many apartment homes at Polo Lakes feature walk-in closets, available in select floor plans.

Yes, apartment homes on the ground floor at Polo Lakes include private patios, while homes on the upper floors include private balconies.

Apartment homes at Polo Lakes feature updated interiors, including modern cabinetry, granite countertops, and vinyl plank flooring.

Yes, high-speed internet is available in every apartment home at Polo Lakes through approved service providers, and all homes are cable ready. This ensures reliable connectivity for work, streaming, and daily use.

Yes, you can choose from available units at Polo Lakes based on location, floor level, and view. The leasing team can help you find an apartment that best fits your preferences.

You can apply for an apartment directly through the website using a secure online application, or visit the leasing office where the team will guide you step by step. The online process lets you apply, upload documents, and track your application from anywhere.

Most applications are processed within 72 hours.

Yes, the shortest lease term available is 7 months.

Rental criteria are evaluated based on credit history, income, rental history, and overall financial profile, with no specific minimum credit score required. Co-signers or guarantors are accepted to help applicants meet qualification requirements.

Applicants are required to provide a valid government-issued ID, proof of income, and any additional documentation needed for screening.

Rent can be paid via ACH or credit and debit card. The most convenient option is paying through the resident portal, where residents can make one-time payments or set up automatic recurring payments.

Rent is due on the first of the month. Residents have until 11:59 PM on the 3rd to pay before a late fee applies. The late fee is 10% of the monthly rent.

Yes, a processing fee may apply when paying rent with a credit card. The exact fee is displayed in the resident portal at the time of payment.

Yes, a security deposit is required at move-in, and the amount varies based on the apartment home and application screening results. Total move-in costs also include an application fee, administrative fee, and prorated rent for the first month, depending on your move-in date.

Yes, all residents are required to obtain and maintain liability insurance throughout the lease. Residents can choose their own insurance provider.

Residents cannot split rent payments with a roommate through the resident portal. Partial payments are not accepted online, so any split payment arrangement requires dropping off checks at the leasing office.

AT&T provides internet and cable service at Polo Lakes.

Yes, utilities are individually metered and billed through Conservice, a third-party billing service.

Water, sewer, trash, and pest control service are set up for you. You will need to contact Florida Power & Light directly to get electric connected in your name.

Residents are responsible for utilities such as electricity, internet, water, and trash service. Utility responsibilities are clearly outlined in the lease agreement.

Yes, parking is available for every resident at Polo Lakes. Townhomes include attached garages, and one-bedroom apartment homes are assigned one parking space.

Yes, many apartment homes at Polo Lakes feature attached garages, in addition to assigned parking spaces available community-wide.

Guest parking at Polo Lakes is limited and available on a first-come, first-served basis, while residents have an assigned parking spot of their own.

Yes, Polo Lakes offers bike racks for residents.

Polo Lakes offers convenient access to 441, I-95, and Florida's Turnpike. Full driving directions are available at our directions page for door-to-door routing.

Yes, there is a bus stop within walking distance of Polo Lakes.

Polo Lakes is located near a variety of shopping, dining, and entertainment options, making it easy for residents to reach nearby conveniences without a long drive.

The leasing office at Polo Lakes is open Monday through Friday from 9:00 AM to 6:00 PM, and Saturdays from 10:00 AM to 5:00 PM.

Yes, Polo Lakes offers video tours for prospective residents. You can take a self-guided virtual look at the community at our virtual tour to explore the space on your own schedule.

Tours are completely free, with no cost or obligation. Both scheduled appointments and walk-in visits are welcome, though scheduling ahead is recommended for personalized attention. You can schedule your visit at our tour scheduling page and a team member will confirm your time.

You can contact the leasing office by phone, email, or through our contact form. The team is available to answer questions and help schedule a tour.

Bring a valid ID and a list of questions about floor plans, pricing, or availability to your tour. Most tours take between 30 and 45 minutes, though the team is happy to adjust the length based on your schedule.

Polo Lakes is located in Wellington, FL, a community known for its highly rated school district and renowned equestrian lifestyle.

Polo Lakes is located within the local school district serving the Wellington area. School assignments can vary by address and grade level, so we recommend contacting the leasing office or the school district directly for the most current information.

Polo Lakes is approximately 15 miles from downtown West Palm Beach, 50 miles from downtown Fort Lauderdale, and 68 miles from Miami.

Several grocery stores are just blocks from Polo Lakes, including Publix, Whole Foods, and Trader Joe's.

Polo Lakes is located near a wide selection of grocery stores, restaurants, and the Mall at Wellington Green. Whether picking up daily essentials or dining out, residents find a variety of convenient options just minutes from the apartment.

Yes, residents of Polo Lakes have access to a variety of nearby dining options, from casual restaurants to upscale experiences. The surrounding area also offers nightlife including bars, lounges, and entertainment venues.

The area surrounding Polo Lakes includes Okeeheelee Park, Scott's Place playground, and Wellington Patriot Memorial.

Polo Lakes is located near Wellington Regional Hospital, the Mall at Wellington Green, and the Palm Beach County School District administrative site.

Yes, Polo Lakes offers convenient access to major roads, highways, and public transportation options, allowing residents to commute efficiently to nearby cities, business districts, and employment centers.

Yes, the area around Polo Lakes is home to a variety of schools, colleges, and universities, providing access to educational opportunities from primary education through higher learning.

From I-95, take the Forest Hill exit and head west. Polo Lakes is on the north side of the road just after crossing 441. From the turnpike, exit at Lake Worth Road, head west to 441, turn north, then turn right at Forest Hill. Full turn-by-turn directions are available at our maps and directions page.

Guest parking at Polo Lakes is located directly in front of the leasing office.

The leasing office at Polo Lakes is located within the community and is clearly marked with signage, making it easy to find when you arrive.

Polo Lakes allows up to two pets per apartment home.

The pet fee at Polo Lakes is $500 with a monthly pet rent of $15 per pet. Breed and size restrictions apply in accordance with community policies. You can view the full pet policy at our pet policy page for the complete breed list and fee schedule.

Yes, Polo Lakes has a dog park and a pet wash station on site.

Exotic pets are not permitted at Polo Lakes. The pet policy applies to cats and dogs, with breed and size restrictions in accordance with community guidelines.

Yes, the area surrounding Polo Lakes includes a variety of pet services, including veterinary clinics, grooming providers, and pet supply stores, making it convenient to access care for your pet close to home.

Yes, Polo Lakes is a pet-friendly community that welcomes both cats and dogs. Residents have access to a dog park, pet spa, and convenient outdoor spaces for daily pet routines.