Skip to main content

FAQS

FAQs

 

How do I apply?

 www.pololakeswellington.com

Can I have a cosigner?

 Yes.

How long is my lease term?

We offer 7 to 12 month leases.

What deposits are required?

 

$100 up to, equal to 2 months rent.

Is renter’s insurance required?Yes.

When is my rent due?

By the 3rd of each month.

How Do I Pay My Rent?

Through the website.

Are any utilities included in rent?

No.

What utilities am I responsible for?

Electric, cable, water/sewer & trash removal.

Who is my cable/ internet provider?

Xfinity or AT&T.

What if I need maintenance?

Submit maintenance request through the website, resident portal.

Where can I find a copy of my lease?

On the website, resident portal.

Do the apartments have a washer/ dryer?

Yes. 

Are single occupancy rooms available?

No.

How do I add a roommate?

This must be completed through the leasing office. 

Is parking first come first serve or do we pay for a permit/spot?

We offer, 1 assigned space for 1 bedroom units, 2 & 3 bedroom floor plans that do not have a garage. The townhouse floorplans have the garage and space outside of the garage, for parking. All guest spaces are first come, first serve.

Who do I contact if I need help or need something fixed?

If you need something fixed, submit a maintenance request on the resident portal. For all other concerns, please call the leasing office directly.

Is the community pet friendly?

Yes.

What is the pet policy?

Maximum 2 pets allowed, Maximum weight limit is 65lbs. Call the office directly for breed restrictions. All residents must register with Petscreening.com, even if you don’t have a pet.

What are your restricted breeds?

Contact the office directly for this information.

How do I access my apartment if I lose my key?

During business hours, contact the office. After hours, you have to call a locksmith.